1. Introduction
IPTV Stream ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website iptvstream.one, purchase a subscription, or use our streaming service. By using our service, you consent to the practices described in this policy. We align our practices with the EU General Data Protection Regulation (GDPR).
2. Information We Collect
We collect information you provide directly to us: (a) account information such as your name and email address; (b) payment information — note that payment details are processed by our secure third-party payment processors and never stored on our servers; (c) communication data such as support tickets, live chat transcripts and emails; and (d) technical data such as IP address, device type, browser and operating system, collected automatically when you visit our website.
3. How We Use Your Information
We use your information to: provide and maintain your subscription; deliver your login credentials and account access; process payments and send receipts; provide customer support (in English and other major languages); improve our service, content and website experience; send important service updates and announcements; and detect, prevent and address technical issues or fraudulent activity. We do not sell your personal information to third parties, and we do not build advertising profiles.
4. Cookies and Tracking
Our website uses strictly necessary cookies to keep the site secure and functional — for example, to remember your preferences and maintain session integrity. Analytics and marketing cookies are only set after you opt in. You can manage cookie preferences through your browser settings at any time. We do not use cookies to track your viewing activity on our streaming service.
5. Third-Party Services
We work with trusted third-party service providers for payment processing, email delivery, live chat and hosting. These providers only receive the information necessary to perform their functions and are contractually obligated to protect it. We may also disclose information where required by law, regulation, legal process or governmental request, or to protect the rights, property and safety of our users and the public.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for data at rest, and restricted access controls. Payment information is handled directly by PCI-DSS-compliant payment processors and never touches our servers. While no method of transmission is 100% secure, we continuously monitor and update our security practices.
7. Data Retention
We retain your account information for as long as your subscription is active and for a reasonable period afterward to comply with legal obligations, resolve disputes and enforce agreements. If you request account deletion, we remove your personal information from our systems within 30 days, except where retention is required by law.
8. Your Rights
Subject to applicable law, you have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your data; withdraw consent for processing; and lodge a complaint with your national data protection authority. To exercise any of these rights, contact us at contact@iptvservices.online and we will respond within 30 days.
9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at contact@iptvservices.online or via WhatsApp at +44 7577 326684. We respond to all privacy inquiries within 30 days.
Last updated: August 2026 · IPTV Stream · contact@iptvservices.online · WhatsApp +44 7577 326684